Hawaii County Phone Directory

Hawaii County covers the Big Island, and the phone directory splits across two sides. East Hawaii offices sit in Hilo. West Hawaii offices sit in Kailua-Kona. Use this Hawaii County phone directory to call the right desk fast. Look up the County Clerk for council files, the Third Circuit Court for case records, the Hawaii Police Department for arrest and report lines, and the Real Property Tax Office for TMK searches. Each line in the Hawaii County phone directory is pulled from the official pages and kept plain, so one call does the job.

Hawaii County Clerk Phone Directory

The Office of the County Clerk sits at 25 Aupuni Street, Suite 1402, Hilo, HI 96720. Main phone line is (808) 961-8255. Fax is (808) 961-8912. Email: clerk-council@hawaiicounty.gov. Hours run 7:45 a.m. to 4:30 p.m., Monday through Friday. The Clerk holds the County Charter, the County Code, council bills, resolutions, ordinances, and election records for Hawaii County.

The Council Records System is a laserfiche tool open to the public. It pulls up council communications, pending bills, and full legislative history. Searches run by subject and by text. The Clerk also runs every election in Hawaii County. For a name on a ballot, a petition, or a voter roll question, the Clerk's phone directory line is the first stop. Older files that sit off-system can still be pulled by staff after a phone call. Requests under chapter 92F of the Hawaii Revised Statutes flow through this same desk.

Hawaii County Directory - Mayor and Departments

The full County of Hawaii directory runs every main line on the island. Mayor's Office East Hawaii sits at 25 Aupuni Street, Suite 2603, Hilo, HI 96720. Main line is (808) 961-8211. Fax: (808) 961-6553. TDD: (808) 961-8521. Mayor's Office West Hawaii is at 74-5044 Ane Keohokalole Highway, Bldg C, Kailua-Kona, HI 96740. Phone: (808) 323-4444. Fax: (808) 323-4440. TDD: (808) 327-6003.

Other lines to keep handy in the Hawaii County phone directory:

• Civil Defense at 920 Ululani Street, Hilo, HI 96720, (808) 935-0031
• Corporation Counsel at 101 Aupuni Street, Unit 325, Hilo, (808) 961-8251
• County Auditor at 120 Pauahi St., Suite 309, Hilo, (808) 961-8386
• East Hawaii Mayor's Office at (808) 961-8211
• West Hawaii Mayor's Office at (808) 323-4444

Public documents, agendas, minutes, forms, and district maps all sit in the County Records System. The Clerk's staff can point you to a file by name or by subject when the system search comes up short.

Hawaii Police Department Phone Directory

A quick look at the Hawaii Police Department site shows the main admin office at 349 Kapiolani Street, Hilo, HI 96720. Email: copsysop@ilhawaii.net. Emergency calls go to 911 and TDD is set up. The non-emergency line is (808) 935-3311.

That site lists every Big Island tip line, crime contact, and records desk on one page. The department covers all of Hawaii County and keeps arrest logs, incident reports, and criminal records on file. Reports and Police Records for East Hawaii run through (808) 961-2233. West Hawaii reports go to (808) 326-4646, ext. 256. Questions on arrested adults go to (808) 961-2213. Crime Stoppers in Hilo is (808) 961-8300 and the Kona Crime Stoppers line is (808) 329-8181. Vice and Drug tip hotlines are (808) 934-8423 in Hilo and (808) 329-0423 in Kona. Community Policing lines: East Hawaii (808) 961-2350 and West Hawaii (808) 326-4646, ext. 259.

Formal records requests go through the Records section under chapter 92F of the Hawaii Revised Statutes. Call the records line first if you don't have a case number. A quick phone check saves a trip to Kapiolani Street or to the Kona station.

Third Circuit Court Phone Directory

The Third Circuit Court serves Hawaii County from two sites. Hilo Division sits at Hale Kaulike, 777 Kilauea Avenue, Hilo, HI 96720. Main line is (808) 961-7400. Kona Division sits at the Keahuolu Courthouse, 74-5451 Kamakaeha Avenue, Kailua-Kona, HI 96740. Main line is (808) 322-8700. Hours are 7:45 a.m. to 4:30 p.m., Monday through Friday.

Civil, criminal, probate, and family cases all route through the Third Circuit. Court records requests can be made in person, by mail, or through eCourt Kokua. The Hawaii Judiciary search page hosts Ho'ohiki for civil and family cases. Under Hawaii Court Records Rule 10.2, certified copies run $2 per document on top of the standard copy fees. Flat rate is $3 per document for 1 to 30 pages, with $0.10 per extra page.

Short list of lines the Third Circuit routes:

• Hilo Division main desk at (808) 961-7400
• Kona Division main desk at (808) 322-8700
• Legal Documents Branch for certified copies
• eCourt Kokua online search for Big Island cases

Hawaii County Tax and Property Phone Directory

The Real Property Tax Office works from two desks. East Hawaii office sits at the Aupuni Center, 101 Pauahi Street, Suite 4, Hilo, HI 96720. Phone: (808) 961-8201. Fax: (808) 961-8415. West Hawaii office is at 74-5044 Ane Keohokalole Highway, Kailua-Kona, HI 96740. Phone: (808) 323-4880. Fax: (808) 323-3538. Hours: Monday through Friday, 7:45 a.m. to 4:30 p.m.

The office keeps real property tax records, assessments, tax maps, ownership files, and payment history for every parcel in Hawaii County. The online portal at hawaiipropertytax.com takes a search by TMK, address, owner name, or subdivision name. Results pull up ownership, land area, building size, assessed values, sales history, and any tax exemptions tied to the parcel. Free online data covers ownership, property class, tax rates, and recent sales. Printed copies run $1 per page. Certified copies run $5 per certification. Research help runs $20 per hour after the first 30 minutes.

Tax rates for fiscal year July 1, 2025 to June 30, 2026 in Hawaii County run from $5.95 per $1,000 for Homeowner and Affordable Rental to $13.60 per $1,000 for Residential Tier 2 over $2M. Key deadlines: August 20 for the first-half payment, December 31 for exemption filings, and February 20 for the second-half payment. Deeds, mortgages, liens, and plats fall under HRS 502-31, which calls for all instruments affecting real property to be recorded. The Bureau of Conveyances is the statewide desk for that recording step.

UIPA Requests in Hawaii County

Public records in Hawaii County run under the Uniform Information Practices Act, or UIPA, found in chapter 92F of the Hawaii Revised Statutes. The Office of Information Practices in Honolulu oversees UIPA for every county, state, and city desk. The OIP Attorney of the Day service is free. Call (808) 586-1400 or email oip@hawaii.gov. Most replies land within 24 hours.

When a Hawaii County office denies a record, an appeal goes to OIP at no cost. The DCCA open records page hosts the standard UIPA request form used by most state and county agencies. The same form works for Hawaii County offices that accept the standard request. Ask OIP first if you are not sure which desk holds the paper you want.

Other state-level desks that fit in the Hawaii County phone directory:

• Hawaii Criminal Justice Data Center at ag.hawaii.gov/hcjdc
• Vital records through the Department of Health
• Hawaii Documents Center at the Hawaii State Library

The Hawaii Documents Center on King Street in Honolulu holds copies of most Hawaii County reports older than a year. The library phone is (808) 586-3500. Call ahead on older files.

Cities Served Within Hawaii County

Hawaii County spans the largest landmass in the state. City pages below pull the local phone directory for each area, with numbers for libraries, police districts, and local services that still route through county or state offices on the Big Island.